The reliability of your gates is important to us. We understand the inconvenience caused by electric gates not working. All our gates are always installed to the highest professional standards, but an automatic driveway gate is a machine with moving parts and therefore sometimes faults may occur that we have no control over.
We will always do our very best to ensure all issues are resolved promptly.
The majority of the time faults are due to power cuts and tripped power supplies- therefore we have modified our warranty response process to eliminate wasted trips and our clients incurring unnecessary charges for events that are not covered under warranty.
Please ensure you check this troubleshooting list below before submitting an engineer’s visit to avoid being charged for non-fault issues.
Check to ensure the power has not tripped on your fuse board, RCD or MCB.
Power the gates down- leave for 60 seconds and them power back up.
Take a look at any peripheral equipment such as the intercom or keypad which is usually lit up, to see if the lights are on and test out all the equipment and remotes by process of elimination, see if there is a corresponding beep or sound.
These will give you an indication if there is power at the gates or not.
Risk of Electric Shock!- Be Careful: Please do not open up the control board box as there is 230v live voltage inside. Control boxes must only be opened by trained professionals in dry conditions. Opening this box can cause water ingress, wiping of memory, short circuit and may invalidate your warranty.
Check to ensure nothing is blocking the photocells (sensors between the opening)- wipe them to ensure dirt is not being picked up as an obstacle on the sensor.
If the induction loop has been used for an extended period of time reset the system by powering down and back up again.
Please check that your remote control transmitters are operating as your battery might be flat. There is normally a light on the transmitter that indicates that it is working by pressing one of the buttons. Batteries can become loose if they have been dropped.
Please note replacement remotes faulty by damage or water ingress is not covered under warranty- this is quite easy for us to determine with signs of corrosion or impact damage.
Please note repeated pushing of the buttons on the remote can also cause issues, just press the button once and give the gate 2-5 seconds to respond.
Has the gate been manually released? Please check to ensure the manual release is not engaged.
Please check to ensure no loose gravel is causing an obstruction which is not allowing the gate leaf or motor arm to travel freely
Some gates systems have a built in obstacle detection system so therefore on a windy day the gates may misread the wind as an obstruction and back off. This is nothing to worry about but if you experience this regularly there are actions we can take to prevent this.
How to manually release electric gates
How to manually release sliding motors
Please note all that all non fault engineer visits will incur a £125 + VAT call out fee.